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Common Errors & Fixes

Q:  I just received my bill, and I'm being charged for agents who are no longer part of my brokerage.

A: Each broker is responsible for managing his or her roster. If your roster is out of date, you will need to take action to terminate users in the system.  Click on Brokerage >> View Roster and locate the agent you wish to terminate.  Click on the "edit" button to the right of his or her information.  Change the agent status from "active" to "inactive".  Click on "update" at the bottom of the screen.  

Q:  I added a new agent, but he or she is not showing up on Realtyexecutives.com or my broker website.

A: Go to Brokerage >> View Roster and locate the agent.  Click on the "edit" button to the right of his or her information.  Scroll down the the "Web Visible" section to make sure that "yes" is selected.  

Q:  I'm getting an error when trying to add a new user to the system.

A: If the agent information did not save successfully, look over the information that you've entered on the profile screen.  Any missing fields or errors will be outlined in red.  Double check that you've entered a number in the Direct Phone field, and that you've selected a phone number to be "set as primary phone number."

 

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